Account Deletion

This page explains how to request deletion of your Core IT account and the data associated with it. It applies to the Core IT client portal on the web and to the Core IT Android app (com.coreit.clientportal), both published by Core IT.

1. How to request deletion

Send an email to privacy@coreitbd.com from the email address registered to your account, with the subject line "Account deletion request".

We use the address you send from to verify that the request is genuine, so please email us from your registered address. If you no longer have access to it, tell us in the message and we will ask you for another way to confirm your identity before we delete anything.

You do not need an active subscription, a support ticket, or a signed agreement to make this request, and we will not ask you to explain why.

2. What gets deleted

When we action your request, we delete the following from our live systems:

• Your account — name, email address, phone and WhatsApp numbers, job title, profile photo, and password credentials.
• Your projects, invoices, contracts, and proposals, together with the documents generated for them.
• Your support tickets and their attachments, and your chat conversations, including any photos, videos, voice messages, files, and shared locations in them.
• Domain orders and domain records held under your account.
• Push notification tokens for any device you signed in on, so the app stops receiving notifications.

3. What we may keep, and for how long

A small amount of data outlives the deletion, for reasons we cannot avoid:

• Encrypted backups — our backups roll on a fixed schedule and are overwritten within 90 days. Your data is not restored into the live system from them.
• Financial and tax records — where the law requires us to retain records of transactions we have already invoiced, we keep the minimum needed to satisfy that obligation, and nothing more.

If your organisation has other users on the same company account, deleting your account does not delete theirs, and content you shared with them in a conversation may remain visible in their copy of it.

4. How long it takes

We confirm your request by email within 7 days and complete the deletion within 30 days of confirming it. Once it is done, the deletion is permanent — we cannot restore the account or its data afterwards, so please download anything you want to keep before you ask us to proceed.

5. Questions

If you are unsure what deleting your account would remove, email privacy@coreitbd.com and ask before making the request. You can also read our Privacy Policy for more on how we handle your information.